NICE inContact

DECEMBER 3, 2018

Both are hot topics when it comes to contact centers and customer experience. The reality is that in order to deliver exceptional customer experiences, you need your contact center software to balance the need for agent-assisted and self-service channels. 68% of all interactions were agent-assisted.

Contact center software 48

Contact center software Self service Contact Center Benchmark 48

Aspect

NOVEMBER 28, 2017

If your differentiator is customer service, you always need to stay a step ahead of the competition when it comes to deploying contact center software. To learn more about how your contact center can adapt for long-term success, check out more innovative contact center solutions.

Contact Center 91

Contact Center Surveys Contact center software contact center solutions 91

VocalCom

MARCH 26, 2018

Indeed, Edelman’s 2017 global Trust Barometer revealed the biggest decline in consumer trust since the study was first introduced five years ago. The post 5 Ways to Build Customer Trust appeared first on Vocalcom Blog. While customers may enjoy faster and more personalized service, their experiences are hardly stress-free.

Self service 97

Self service Contact center software Interactive Voice Response Contact Center 97

VocalCom

JUNE 17, 2019

According to Business Insider, 67% of customers worldwide used a chatbot for support in 2017—and the numbers continue to rise. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Chatbots 48

Chatbots Contact center software Self service Banking 48

VocalCom

AUGUST 6, 2018

Air France, for example, unveiled a chatbot named Louis in 2017 that assists customers in real time through Messenger. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Customer Experience 48

Customer Experience Chatbots Big data Contact center software 48

NICE inContact

OCTOBER 28, 2016

In fact, we are the only cloud contact center software provider to be recognized as a leader by the 5 leading analyst firms: Gartner, IDC, Ovum, Frost & Sullivan, and DMG. Below, we outline the top 5 customer experience trends and how we are addressing them as we move into 2017.

Contact Center 65

Contact Center Multichannel Contact center software Cloud contact 65

Aspect

OCTOBER 2, 2018

The Aspect 2017 Customer Experience Index reported contact with customer service via talking to a live agent has declined 10 percent in the past 2 years. The post Survey Says: Customers are Willing to Share Personal Data appeared first on Aspect Blogs. Learn more about chatbots and see them in action here [link].

Personalization 78

Personalization Surveys Chatbots Interactive Voice Response 78