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How Do You Make Customers Feel Important?

aircall

According to the 2017 American Express Customer Service Barometer , 81% of Americans said that businesses were at least meeting, if not exceeding their expectations for customer service, which is nearly 8 of 10. It’s always nice to hire call center agents that have call center experience, but it’s sometimes better to train the right people.

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Contact Center Trends 2021: The CX Watershed

Fonolo

According to this Customer Experience Executive Report , customers place a premium on great experiences, and 63% of them would pay more for a better experience. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. Call Center Trends 2017.