Enghouse Interactive
APRIL 28, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? In summary: Call Recording + Quality Management = Cost Savings. Zion Market Research 2016.
DMG Consulting
JUNE 7, 2017
The Report provides a detailed and insightful financial analysis of the workforce optimization (WFO) suite providers, applications and sectors for fiscal year 2016. The growth rate of the overall WFO market between 2015 and 2016 was a modest 1.6%. growth rate for both the contact center WFO and WFM sectors, and a 10.7%
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NICE inContact
JULY 25, 2019
According to the JOLTS survey from the Bureau of Labor Statistics, the employee turnover rate is higher now than it has been in the past 18 years. According to Deloitte Research (2016), employees value culture and growth almost twice as much as they value compensation and benefits. and quality management products.
DMG Consulting
NOVEMBER 1, 2017
Enterprises need and want WFO applications, like recording, quality management, speech analytics, workforce management, etc.” million between the first half of 2016 and 2017. million between the first half of 2016 and 2017. said Donna Fluss, President of DMG Consulting LLC. million from $1,669.7
DMG Consulting
MAY 25, 2018
million in 2016 to$1,655.3 Quality assurance (QA)/quality management (QM) was the top-selling WFO application in 2017, a sit was in 2016. Quality assurance (QA)/quality management (QM) was the top-selling WFO application in 2017, a sit was in 2016. million in 2017.
DMG Consulting
MARCH 31, 2017
2016 was a good year for this mature IT sector, which grew by 8.8%, adding 871,999 new seats. The 406-page Report is designed to help organizations select the right solution, technology, functionality and partner to meet their existing and future front- and back-office WFM needs.
DMG Consulting
NOVEMBER 29, 2017
billion (excluding carrier revenue) as of the end of 2016. There are over 150 CBCCI competitors world-wide, and hundreds of system integrators, technology partners, value added resellers, distributors and others supporting them. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8
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