2016 Quality management Surveys Virtual Agent 
DMG Consulting
NOVEMBER 1, 2017
Enterprises need and want WFO applications, like recording, quality management, speech analytics, workforce management, etc.” million between the first half of 2016 and 2017. million between the first half of 2016 and 2017. said Donna Fluss, President of DMG Consulting LLC. million from $1,669.7
DMG Consulting
MAY 25, 2018
million in 2016 to$1,655.3 Quality assurance (QA)/quality management (QM) was the top-selling WFO application in 2017, a sit was in 2016. Quality assurance (QA)/quality management (QM) was the top-selling WFO application in 2017, a sit was in 2016. million in 2017.
DMG Consulting
NOVEMBER 29, 2017
billion (excluding carrier revenue) as of the end of 2016. There are over 150 CBCCI competitors world-wide, and hundreds of system integrators, technology partners, value added resellers, distributors and others supporting them. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8
Expert insights. Personalized for you.
48 
Let's personalize your content