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Revealed: Prepare Your Customers For Next U.S. Credit Crisis

Beyond Philosophy

MAY 15, 2017

Omni-channel Support – Despite what the statistics say, customers still want to touch and feel the product that they are buying. Empower the customer to connect across channels, enable them to start on one channel and seamlessly go onto the other.

Omni-channel support 334
Omni-channel support Marketing Sales Technology 334
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Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

JANUARY 5, 2017

According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. Your customers want to help themselves.

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Omni-channel support Customer Service Customer Experience Multi-channel support 38
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