COPC
MAY 19, 2023
His vast experience working with diverse teams allowed him to effectively deliver consulting, benchmarking, training and operational auditing services. About the Author Alex Boland | COPC Director of ANZ Operations Alex Boland joined COPC Inc.
Kayako
SEPTEMBER 13, 2017
A recent study by Twilio and market research firm Vanson Bourne analyzed how consumers from seven different countries want to use tech to talk to businesses and brands in 2016. Browsing the internet and identifying industry standards or performance benchmarks to meet isn’t the answer.
Pointillist
NOVEMBER 11, 2019
You also need to know why First Call Resolution is important, along with standard benchmarks and emerging FCR trends. Despite this widespread adoption, there is not one industry-standard way to collect data. A global benchmarking study from MetricNet also affirmed the strong correlation between FCR and CSAT.
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