Remove 2016 Remove B2C Remove Consulting Remove Journey mapping
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Do Customers Experience Your Internal Collaboration — or Lack of It?

ClearAction

” This has led to creation of common processes and systems for B2B and B2C client groups, rather than separate endeavors. B-to-B Customer Journey Maps: New Wisdom. Business-to-Business Customer Experience Strategy for 2016 & Beyond. appeared first on ClearAction Customer Experience Consulting.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Blair Pleasant , analyst and consultant about Unified Communications. However, in 2016 Forrester has already reported that. have bots that provide health related consultations based on images and symptoms. Teresa Cottam.