Eptica
SEPTEMBER 3, 2015
Date: Thursday, September 3, 2015 Meeting the customer service needs of APAC millennials. Published on: September 03, 2015. Be multichannel While millennials are extremely active on social media, they don’t want to receive service exclusively through the likes of Twitter and Facebook. Share this page on: Tweet.
Eptica
OCTOBER 21, 2015
Date: Wednesday, October 21, 2015 3 ways of reducing customer query volumes. Published on: October 21, 2015. Empower your agents with automation Helping agents to deliver a better, more consistent service is central to increasing their productivity and morale, and consequently deepening engagement with customers.
Eptica
OCTOBER 9, 2015
Date: Friday, October 9, 2015 Don’t neglect the positive side of customer service. Published on: October 09, 2015. Positive customer responses are easily lost in the thousands of interactions that companies receive, and the feedback may just be forwarded around the contact center to improve morale. Share this page on: Tweet.
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