The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value
HGS
MAY 27, 2015
This decreases the burden on the manufacturing sites, reduces operational cost for the client, while driving faster complaint resolutions and higher customer satisfaction. The contact center’s location, to a large extent, governs its ability to provide complex support services. Wed, 05/27/2015 - 14:41. Location Matters.
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