Remove 2015 Remove Call flow Remove Interactive Voice Response Remove Metrics
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3 Way Call Recording and Quality Management can save your business money

Enghouse Interactive

Organizations today are dealing with new realities – digital natives that expect lightning fast responses, across multiple communications channels; and increasingly onerous regulatory compliance obligations that are now driving business processes. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.

article thumbnail

3 Way Call Recording and Quality Management can save your business money

Enghouse Interactive

Organizations today are dealing with new realities – digital natives that expect lightning fast responses, across multiple communications channels; and increasingly onerous regulatory compliance obligations that are now driving business processes. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.