Managing Knowledge Transfer During Contact Center Outsourcing Transition
HGS
SEPTEMBER 30, 2015
Actively Monitor the Program— By actively monitoring the program once it goes live, contact center team leads ensure they are able to identify trends in metrics that could be related to a lack of tacit knowledge. Wed, 09/30/2015 - 15:59. employee engagement. The end result is a truly optimized customer experience.
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