Hodusoft

MARCH 22, 2024

Some challenges HoduSoft’s CX solutions can overcome are: Inefficient customer service: With features such as intelligent routing, Interactive Voice Response, and self-service options, HoduSoft’s CX solutions can streamline customer service operations.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

Tenfold - Contact Center Blog

JULY 9, 2018

How does a contact center know it’s consistently delivering high quality service? It begins with setting metrics. The right metrics or key performance indicators (KPIs) should effectively measure a business’s specific capacities. Here’s a list of the most crucial metrics that inbound call center must measure.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

Talkdesk

MAY 7, 2015

In fact, in 2015, 1.3 This trend has inevitably affected call center infrastructure as well. Many companies are shifting from on-site solutions toward cloud-based call center software solutions in order to maximize their agile team’s effectiveness. Make Call Control Functional. Invest in UC Tools.

Call Center 40

Call Center Interactive Voice Response call center software Analytics 40

JustCall

APRIL 12, 2023

Conversation Intelligence Software has gained momentum over the years, and the first tool that comes to mind is Gong. Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. However, post-pandemic many Gong competitors have come to the fore.

Sales 52

Sales Coaching CRM Contact center software 52