2015 Benchmark Customer centricity Quality management 
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson.
Zoom International
NOVEMBER 7, 2018
The ever growing list includes Charles Schwab , who credits the customer-focused methodology with turning around “a dying organization” and driving an unprecedented annual growth rate of +17.5. In 2015, we kicked off a customer experience transformation powered by the Net Promoter® methodology for our customer-facing teams.
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