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Contact Center Technologies 2017: find out what 23 experts say

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SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Global Contact Centre Benchmarking Report, Dimension Data 2017.

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Three Questions To Ask Yourself To Understand What Customers Really Want

COPC

MAY 16, 2018

So, how can you and your organization figure out which channels and solutions your customers want to use? One suggestion: take a customer-centric approach to channel management. Step 2: Find out which channels customers want and, just as important, what capabilities they expect out of those channels.

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Customer Contact Central

Contact Center Technologies 2017: find out what 23 experts say

Three Questions To Ask Yourself To Understand What Customers Really Want

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