2015 Benchmark Blog Customer Care 
Fonolo
OCTOBER 18, 2017
A top mission of the Fonolo blog has always been to help you stay informed with the fast-moving contact center industry. Methodology: CCW Digital surveyed customer experience, contact center, marketing, customer care, IT, and operations professionals in February and March 2017. Understanding Industry Benchmarks.
RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.
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Netomi
JANUARY 5, 2022
Adam understands the impact that customer experience can have on the bottom line. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Temkin Group was acquired by Qualtrics in October 2018.
COPC
MAY 16, 2018
So, how can you and your organization figure out which channels and solutions your customers want to use? One suggestion: take a customer-centric approach to channel management. Step 2: Find out which channels customers want and, just as important, what capabilities they expect out of those channels.
CSM Magazine
JANUARY 11, 2016
Media 2015 survey found that 67% of respondents did not think social media was integrated well enough. Businesses understand they need to fix this, so I’ve put together five super-helpful tips to help you plan and take the customer care you provide to the next level. Table setting.
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