CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2022)
Netomi
MARCH 27, 2022
Benchmarks for CSAT Scores By Industry. According to research done in 2015 by the American Customer Satisfaction Index, “response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% – which can only provide a straw poll of the customers’ opinions.”
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