Netomi
MARCH 27, 2022
According to research done in 2015 by the American Customer Satisfaction Index, “response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% – which can only provide a straw poll of the customers’ opinions.” Banks: 80% . eCommerce: 81% .
RichCall
SEPTEMBER 13, 2017
In fact this number increased from 67% in 2012 to 84% in 2015. I’ve seen several big wins in the banking industry. company, has implemented a Cisco-powered service to supplement branch office staff with virtual agents who can conduct face-to-face video consultations. Evan Kirstel. Nationwide Building Society, a U.K.
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