Provide Support
OCTOBER 21, 2015
How to Prevent Customer Service Agent Burnout. I wish I knew it before, when I just started my career as a customer service representative. Burnout is a widespread issue in customer service today. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2015.
Fonolo
FEBRUARY 14, 2019
This is a staggering number, given that the average employee turnover rate in 2015 for all industries in the United States was 16.7 Agents are required to deal with challenging, frustrated customers, with the knowledge that the calls (and their performance) are being monitored and timed. On top of this, a U.S.
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Nicereply
SEPTEMBER 6, 2022
A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.
Balto
FEBRUARY 6, 2023
Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. Is Empathy Effective for Customer Service? Making Caring Common Project.
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