Knoah

MAY 25, 2017

Electronic products are everywhere, and the companies that manufacturer tech goods and supply digital services need to be ready for an increasing number of consumer questions – especially as queries become more technical. It may also be wise to outsource certain back-office services or care procedures.

outsourcing 48

outsourcing Technical Support Call Center Customer Care 48

Sykes

MARCH 18, 2019

In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability. The visionary leadership at SYKES is shaping the evolution of outsourcing,” Barkin notes. as chief strategy and marketing officer.

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16

Netomi

JANUARY 5, 2022

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2014, Ian officially became a Certified Customer Experience Professional. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98