Top 51 Customer Service Leaders – Best Customer Experience Influencers
Netomi
JANUARY 5, 2022
An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2014, Ian officially became a Certified Customer Experience Professional.
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