Toister Performance Solutions

AUGUST 3, 2017

Take the venerable employee of the month program as an example: How do you make the selection process seem transparent and fair? What is the impact on morale of not winning ? A manager I know once bought his employees donuts to recognize the team for some extra effort. Even informal recognition can backfire.

Employee engagement 51

Employee engagement Morale Best practices Customer Service 51

Aspect

JANUARY 21, 2019

The morale and productivity of supervisors, quality analysts, workforce planners and administrators of all sorts have a direct impact on the morale of agents and their ability to serve customers well. Aspect has been a pioneer in employee engagement, introducing the first icon and widget-based workforce optimization interface in 2014.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Netomi

JANUARY 5, 2022

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2014, Ian officially became a Certified Customer Experience Professional. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Russel Lolacher

JUNE 13, 2022

First question I asked every single person and it can be good, it can be bad, I guess it really depends on how you want to start your day when you relive this memory, which is I’m gonna start with you, Robin, what’s your best or worst employee experience? I’ll choose one of my best this happened back in 2014.

Coaching 59

Coaching Engineering Personalization Feedback 59