Call Experts

DECEMBER 19, 2018

A 2014 report showed that Americans spend around $600 billion on average during the winter holiday season. Higher retail sales and holiday business hours lead to higher call volume at contact centers. Our best idea to manage these hours of stress is keeping the morale of our teams high. Celebrate the achievements.

outsourcing 58

outsourcing Call Center Answering services Contact Center 58

Whitepages Pro

AUGUST 4, 2016

According to a 2014 ZDNet article, spam phone calls cost US small businesses $500 million dollars annually in lost productivity. This negative impact to productivity is in addition to poor customer experience from long wait times and a drag on agent morale from dealing with bad callers.

APIs 40

APIs voip Morale Wait times 40

Netomi

JANUARY 5, 2022

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. Dan Gingiss. Leslie O’Flahavan.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98