COPC

OCTOBER 10, 2017

Hot off the presses, the 2017 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series, titled The Consumer’s Voice: Opinions, Perceptions and Expectations , was recently released during the Execs In The Know Customer Response Summit, Chicago, on September 19-21. To participate, go here to visit the survey.

Multichannel 40

Multichannel Surveys Benchmark Customer Care 40

Comm100

FEBRUARY 16, 2018

Other agent investment priorities include training (as listed by 57% of companies surveyed), quality monitoring and management (54%), dashboards (53%) and scheduling and forecasting (50%). As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” Download Now. Related Posts.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40

Comm100

FEBRUARY 6, 2018

Hubspot opens marketing up well beyond email, creating a multichannel marketing experience for its users. From Salesforce to Survey Monkey, Hubspot makes it easy for companies to connect to their favorite software solutions. In 2014 Cision charged $5,700 per year for a single license to access its media database. Shopify Plus.

CRM 42

CRM Enterprise SaaS Marketing 42