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NICE Shines Spotlight on 2014 PSAPs’ Finest at APCO

Customer Interactions

Here is a glimpse at our 2014 winners: Technician of the Year Jason Sturgill. During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. With its equipment aging the Center sought out a new 9-1-1 telephone system.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2014, Ian officially became a Certified Customer Experience Professional. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998.