Six Things You Need to Know for Contact Center Success in 2023
CSM Magazine
FEBRUARY 14, 2023
The 2022 version of outsourcing, also known as business process outsourcing (BPO), has an array of benefits in the right situations and can be blended with any operation with an understanding of its calls, needs, processes, and tools. Service level and speed to serve will regain ground as some of the most critical metrics. All of them.
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