Nicereply

FEBRUARY 22, 2023

Let’s explore how others can use their experience to shape programs that professionally develop support agents. Start your day with great quality content Stay updated with our newsletter Subscribe Subscribe When and where did your customer support journey start? Taking calculated risks was a part of my personal process.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Bill Dettering. Increasing context.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Anika Zubair. Annette Franz. Daphne Lopes. Donna Weber.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Kayako

OCTOBER 13, 2016

Customers want more personable service experiences. When did all of these support channels merge into one system? In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. Cost per contact on phone support is expensive.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

Netomi

JANUARY 5, 2022

Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. Jim is a frequent keynote speaker, helping employees to engage customers through a personal connection. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. This system enables businesses to gain a complete view of their customers, aiding in personalized customer interactions and more effective marketing strategies. This allows them to provide more personalized service and support.

call center software 98

call center software Call Center APIs Contact Center 98

Netomi

FEBRUARY 28, 2022

I think that the trend that will dominate in the next couple of years (not just in 2022) in CX will be ‘personalization’ and learning how to create a personalized experience not only for luxury products/services but for all industries. A highly personalized digital service, the company has been dubbed the “Netflix of telco.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64