How to Manage Churn- with Irit Ezips!
CustomerSuccessBox
JUNE 8, 2022
She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. And so you want to do net retention rate, which is the revenues minus the down-sell minus the churn plus the upsells. You want to do customer logo churn rate and numbers.
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