VocalCom
JUNE 18, 2020
An all-in-one Cloud contact center platform can harness data from all sources, applications and touch points and then convert it into real-time and historical actionable insights.
RichCall
SEPTEMBER 13, 2017
Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. In fact this number increased from 67% in 2012 to 84% in 2015. One issue is that chatbot and AI have a long way to go before they’re ready for widespread adoption.
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