2011 CRM Customer Care Multichannel 
Comm100
NOVEMBER 13, 2022
Meet your customers’ CX expectations with Comm100 Omnichannel – the AI-powered, secure omnichannel customer engagement platform. Omnichannel vs multichannel support. When discussing what is omnichannel customer service , it’s vital to distinguish its differences to multichannel support. Find out more.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Of course, it took about 20 years for CRM to become an overnight success. take responsibility for customer communications rather than these being driven by individual departments’ internal timescales and goals. Teresa Cottam.
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