CX Global Media

JULY 12, 2019

The fifth step ( Step 1 , Step 2 , Step 3 , Step 4 ) in the contact center agent journey is about agent retention. Retaining contact center agents has always been a significant focus area in contact centers. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

Balto

OCTOBER 31, 2022

With contact center turnover nearing 50% year-over-year, a lot of attention is given to how and why employees leave their place of work — and not enough is given to how they begin their time in the workforce. 2 out of 3 agents want to change their onboarding to make it more personalized, thorough, and engaging.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

Callminer

SEPTEMBER 5, 2017

She has a command to write on call center software and new technologies used in contact centers. Call Center training is imperative for a company to succeed and continue to grow. He believes that communicating with people over the Internet should be as simple an in-person interaction. Nicholas Piël.

Call Center 140

Call Center call center software outsourcing Coaching 140

Netomi

JANUARY 5, 2022

Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98