2011 Blog Multichannel Virtual Agent 
Revation Systems
JANUARY 3, 2018
A recent Global State of Multichannel Customer Service Report issued by Microsoft states that 60 percent of consumers have higher expectations for customer service now than they did just one year ago. As reported by ICMI , 86 percent of contact centers now offer multichannel support. Chat to De-throne Voice Interactions.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Here are the experts: @Jon Arnold , an independent research analyst with a great blog. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. In 2011 Gartner predicted that.
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