Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
Here are the experts: @Jon Arnold , an independent research analyst with a great blog. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. In 2011 Gartner predicted that. Customer Journey Maps. Teresa Cottam , Chief Strategist, MVNOpro. @Al Teresa Cottam.
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