Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
Here are the experts: @Jon Arnold , an independent research analyst with a great blog. According to Teresa, contact centers will need to: move beyond supporting all channels (omnichannel) seamlessly to becoming a hub of customer interactions for the enterprise. In 2011 Gartner predicted that. Proactive Customer Care.
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