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A Glance into the Call Center Crystal Ball

Revation Systems

As the expectation for 24/7/365 convenient mobile communications spreads, call centers are becoming even more mission-critical for customer engagement. On the brink of such change, many call centers across the nation are restructuring to meet these new standards of communication. contact centers spend $12.4

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

We won’t just talk about the trends, what you are reading now is an overview of opinions of respected contact centers experts, so even, if you doubt any of them, you may want to listen to opinions from several of them about the technology that interests you. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern.