Eptica

APRIL 8, 2020

Now, more than ever, it is essential that UK brands provide the right levels of service in order to engage and retain customers. To find out, we evaluated the digital customer service provided by 50 UK companies from five sectors, repeating research carried out since 2011. So, how are they faring? Share this page on: Tweet.

Customer Service 79

Customer Service Self service Benchmark Surveys 79

delighted

APRIL 19, 2019

Developed in 2011, Customer Effort Score (CES) measures the ease of a customer’s experience with the statement: [Company] made it easy for me to handle my issue. For feedback on a self-service feature: “[Tutorial/article] made it easy for me to resolve my issue.”. Transactional CES surveys.

Surveys 59

Surveys Customer Experience Feedback Metrics 59

delighted

APRIL 19, 2019

Developed in 2011, Customer Effort Score (CES) measures the ease of a customer’s experience with the statement: [Company] made it easy for me to handle my issue. For feedback on a self-service feature: “[Tutorial/article] made it easy for me to resolve my issue.”. Transactional CES surveys.

Surveys 40

Surveys Customer Experience Feedback Metrics 40

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. self-service. Self-service. In 2011 Gartner predicted that.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Comm100

NOVEMBER 13, 2022

Knowledge base: With a knowledge base in place, teams can provide fast self-service answers to their customers, as well as detailed help resources for agents to support customers. The key benefits of omnichannel customer service. Founded: 2011. SOC 2 Type II. Headquartered: San Francisco, California, United States.

Customer Service 85

Customer Service Multichannel Chatbots Healthcare 85