delighted

APRIL 19, 2019

Developed in 2011, Customer Effort Score (CES) measures the ease of a customer’s experience with the statement: [Company] made it easy for me to handle my issue. For feedback on a self-service feature: “[Tutorial/article] made it easy for me to resolve my issue.”. Transactional CES surveys.

Surveys 58

Surveys Customer Experience Feedback Metrics 58

delighted

APRIL 19, 2019

Developed in 2011, Customer Effort Score (CES) measures the ease of a customer’s experience with the statement: [Company] made it easy for me to handle my issue. For feedback on a self-service feature: “[Tutorial/article] made it easy for me to resolve my issue.”. Transactional CES surveys.

Surveys 40

Surveys Customer Experience Feedback Metrics 40

Comm100

NOVEMBER 13, 2022

Knowledge base: With a knowledge base in place, teams can provide fast self-service answers to their customers, as well as detailed help resources for agents to support customers. The key benefits of omnichannel customer service. Founded: 2011. SOC 2 Type II. Visitor SSO (Single Sign-On). Find out more. Article by.

Customer Service 88

Customer Service Multichannel Chatbots Healthcare 88