CX Global Media

JULY 12, 2019

You can never give agents schedules that they like and still meet service level!” Bill’s current assignment is heading up the Customer Care team for the leading US manufacturer of fine jewelry, Stuller. Shawna Fuller Director of Customer Service/Corporate Sales, GiftTree. Judy McKee ?Business

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

Kayako

OCTOBER 29, 2015

In this post, I’ll walk you through the recent history of customer service, showing you why some companies have chosen to outsource their support teams, (not to be confused with offshoring which is when the work is done overseas but still remains part of the business), and others prefer to keep them in house.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

CSM Magazine

MARCH 7, 2016

Despite its importance to consumers, email is falling behind social media when it comes to customer service, with UK brands answering just 38% of emailed questions, according to a new study. Social media cemented its position as the fastest channel for customer service. very same query on email.

Multichannel 40

Multichannel Entertainment Customer Service Banking 40

Customer Guru

JANUARY 3, 2018

He has also been listed amongst the top 100 customer service professionals through PaulWriter Cx100. In this candid interview with Customer Guru, Mr. Rohit talks about the entire journey of the hospital, from a single unit to a multicity-chain across India. So, we had very limited options of capital being available.

Customer centricity 95

Customer centricity Healthcare Management Feedback 95