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Customer Centricity has to be an Intrinsic Principle: an Exclusive Interview with Mr. Rohit M A, Co-Founder and Managing Director, Cloudnine

Customer Guru

The next lap of the journey began in 2011 when Matrix Partners made its first investment with us. Since 2011, it has been a completely different journey, scaling the number of units across Chennai, Gurugram, Mumbai, Pune, Navi Mumbai, Chandigarh, and Delhi, whilst keeping the ground solid and improving consistently.

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Higher Education Chatbots – Everything You Need to Know

Comm100

Reduce support costs Because a chatbot for education can handle an unlimited number of simultaneous chats, they allow support teams to maintain a high service level without the high support costs. For teams tracking resolution analytics, routing can improve First Contact Resolution (FSR).