Hero Digital

APRIL 15, 2019

In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”. Anyone can go to web analytics, marketing automation, email, Salesforce, or a Tableau dashboard and read out the numbers.

Analytics 64

Analytics Big data Metrics Marketing 64

Natalie Petouhof

FEBRUARY 11, 2016

Then in 2011 an ad network Specific Media, another Viant-owned company, scooped up Myspace for $35 million in 2011. ” This platform allows marketers to connect their own databases with Viant’s data and it also contains a demand-side ad platform, an ad server, and a data-analytics platform.

Advertising 65

Advertising Entertainment Analytics Sales 65

CSM Magazine

JUNE 4, 2020

It makes tracking and analytics much easier. As a pioneer in mobile device management with AirDroid being its flagship product since 2011, Sand Studio is dedicated to creating innovative solutions specifically for Android device management. About Sand Studio.

Customer Service 52

Customer Service Customer Support Enterprise Analytics 52

ClearAction

DECEMBER 30, 2017

“Consider the potential career path and future role of each customer”, advised Tracie Scott, Symantec’s Director of Customer & Partner Insight & Measurement Architecture & Analytics.

Surveys 59

Surveys Management Customer centricity Feedback 59

ClearAction

OCTOBER 16, 2019

Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics. Digital marketing and predictive analytics are vital to real-time customer experience effectiveness. 4 The Importance of Creating & Keeping Customers , Financial Times, 2011.

Customer Experience 59

Customer Experience Customer centricity Marketing Customer retention 59

Bill Quiseng

MAY 8, 2017

If customer information is kept accurately and up to date, it can prove to be invaluable when used with predictive analytics technology. Today, we’re fortunate to live in an age where we can keep an effortless record of emails, web analytics and online sales with the right technology. By 1989, just 15 percent of U.S.

CRM 98

CRM Analytics Technology Education 98

Enghouse Interactive

JULY 2, 2018

Back in 2011, analyst Gartner projected that by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. And that may mean they need to implement screen recording, real-time speech analytics and performance metrics, for example, to run alongside call recording.

Chatbots 40

Chatbots Analytics Self service Quality management 40

Altivon

OCTOBER 11, 2017

As always, she wove a clear narrative through the hour-long discussion on key topics including omnichannel, analytics, artificial intelligence and the operational challenges presented by change. The Auto Club Group merged in 2011, doubling its membership to over 9 million. Data Mining and Analytics. Here are a few highlights.

Contact Center 40

Contact Center Analytics contact center solutions Coaching 40

Mindtouch

OCTOBER 31, 2016

They make the hair stand up on the back of your neck every time you check Google Analytics. Unlike blogs which have a content management system to keep them all together, your product content is put out there with every new version or product release with no system or analytics to find, remove, and replace content that is old and out-of-date.

Engineering 48

Engineering Analytics Marketing Accountability 48

AWS Machine Learning

APRIL 6, 2023

For example, in the 2019 WAPE value, we trained our model using sales data between 2011–2018 and predicted sales values for the next 12 months (2019 sale). We trained three models using data from 2011–2018 and predicted the sales values until 2021. We next calculated the MAPE for the actual sales values.

Sales 85

Sales Metrics APIs Marketing 85

ClearAction

NOVEMBER 13, 2014

MO professionals’ career paths sometimes originate in Finance, IT, Sales Operations and other analytical or process-oriented roles. By the end of the 2011, the allocation of marketing operations staff had more than doubled to 5.3%. This was the first time MO was specified as a stand-alone function in the IDC studies.

Marketing 62

Marketing Finance Benchmark Government 62

ViiBE Blog

JULY 8, 2021

The first time an influential cybersecurity company was hacked happened in March 2011, when a US-based multi-factor authentication company called RSA experienced two successful spear-phishing attacks. Overall, the RSA cyber attack cost $66 million and became a major national security issue.

Government 52

Government Automotive Transportation Construction 52

Avaya

OCTOBER 31, 2016

In a 2011 webinar, Gartner Research Vice President Laura McLellan boldly said that by 2017, the CMO would spend more on IT than the CIO. Now that we’re just shy of 2017 (how time flies!) the question is: will this statement become reality, or yet another castaway on the island of false predictions?

Marketing 74

Marketing Technology Big data Entertainment 74

CCNG

OCTOBER 19, 2022

Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Oracle, 2011) Customers who had a very good experience are 3.5x Oracle, 2011) 79% of consumers who complained are still not happy with the way their complaints are handled.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Avaya

NOVEMBER 8, 2017

So strong, that the number of accounts at global financial institutions grew by 700 million between 2011 and 2014. This may include focusing on data and analytics to identify areas that affect customers’ understanding. This tells us that banks aren’t irrelevant—they just need to go further to meet customers’ next-gen needs.

Banking 40

Banking Multichannel Customer advocacy Upselling 40

Tethr

OCTOBER 10, 2018

For instance, in 2011, my CEB colleagues and I co-authored The Challenger Sale , in which we argued that customers don’t want or need salespeople to come in and ask them “what’s keeping them up at night,” but instead are looking for salespeople to tell them what should be keeping them up at night.

Customer centricity 48

Customer centricity Scripts Enterprise Sales 48

pindrop

NOVEMBER 19, 2020

When considering the application of graph analytics for fraud detection in call centers, operationally the “edges” or relationships, links, and connections associated to each node are analyzed to identify valuable patterns that can predict when and where fraud may occur. What is Link Analysis? What is Pindrop® Protect With Trace Technology?

Contact Center 98

Contact Center Analytics Interactive Voice Response Engineering 98

Natalie Petouhof

SEPTEMBER 1, 2016

[ii] “Red Cross Does PR Disaster Recovery on Rogue Tweet”, Todd Wasserman, Mashable, February 16, 2011, [link]. iv] “Gilbert Gottfried Fired as Aflac Duck after Japanese Tsunami Tweets”, Huffington Post, March 14, 2011, [link]. [v] iii] “#McDStories: When a Hashtag Becomes a Bashtag”, Kashmir Hill, Forbes, January 24, 2012, [link]. [iv]

Airlines 45

Airlines Customer Service Customer Care Metrics 45

Customer Interactions

JULY 25, 2012

The report revealed that approximately $150 million of revenue was earned for PSIM solutions during 2011, and it predicted exponential growth, with a potential market sizing of $2.8 billion by 2021.

Banking 33

Banking Education Analytics Marketing 33

Balto

OCTOBER 31, 2022

2011, May 11). Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review. Basu, N., & Schnidman Al. Inside the Mind of Today’s Candidate. LinkedIn Talent Solutions. Retrieved November 1, 2022, from [link]. Chingos, M.M., & Whitehurst, G.J. Ferrazzi, K. 2015, March 25).

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

Natalie Petouhof

MAY 25, 2016

Co-founder and CEO Ben Stagg questioned the effectiveness of tornado warning systems after his father was in Joplin, Missouri in 2011, when tornadoes hit the area and killed nearly 160 people. It was created in 2012 after a brush with tragedy. The disaster gave him the idea of using technology to increase human safety.

Customer centricity 45

Customer centricity Technology Customer Experience Big data 45

CallSource Insights

AUGUST 23, 2019

Learn how to properly measure and report social media visitors using UTM parameters for Google Analytics. What Sources does Google Analytics consider to be Social Media? Way back in 2011 (so long ago…) Google announced a new initiative to improve Social Media reporting capabilities called the Social Data Hub.

Analytics 40

Analytics Advertising CRM Accountability 40

AWS Machine Learning

OCTOBER 10, 2023

Federated analytics – Federated analytics provides statistical measurements of distributed datasets without violating privacy requirements. Federated analytics is important not only for data analysis across distributed datasets before training, but also for model monitoring at inference. He received his Ph.D.

Healthcare 100

Healthcare Telecommunications Analytics Wireless 100

SmartKarrot

APRIL 13, 2020

Combining productive workflows, help desk analytics, and the ease of email in one, Front serves for 5000+ companies with just one product. Transforming the design landscape since 2011, Sketch continuously upgrades itself for the newest technical environments. They believe in turning ‘emails into action’! Human Resources.

SaaS 19

SaaS Engineering APIs Analytics 19

Balto

FEBRUARY 6, 2023

2011, June 27). Retrieved February 7, 2023, from h ttps://www.forbes.com/sites/lizkislik/2020/10/12/how-to-provide-employees-with-growth-opportunities-that-will-help-your-team-succeed/?sh=1de7d6ca71b6 sh=1de7d6ca71b6 Martin, S.W. Seven Personality Traits of Top Salespeople. Harvard Business Review. 2022, February 2).

Contact Center 52

Contact Center Coaching Surveys Scripts 52

delighted

SEPTEMBER 28, 2021

However, it’s important to know that creating a self-growing product requires investment in other areas that you may have not yet considered – including design, engineering, analytics, customer understanding, and more. Elston also founded Yobongo, which was acquired in 2011, and was the former Vice President of Products for Justin.tv.

Best practices 89

Best practices Analytics Engineering Feedback 89

NobelBiz

JUNE 26, 2023

These systems help route calls to the appropriate agents, track customer interactions, manage customer data, and provide analytics for monitoring and improving performance. They do not support advanced features such as call recording, analytics, or seamless integration with customer relationship management (CRM) tools.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

AWS Machine Learning

DECEMBER 14, 2023

Established in 2011, Talent.com aggregates paid job listings from their clients and public job listings, and has created a unified, easily searchable platform. The pipeline is operated through Python and seamlessly integrates with feature extraction workflows, rendering it adaptable to a wide range of data analytics applications.

Engineering 88

Engineering Scripts Technology Analytics 88

AWS Machine Learning

APRIL 19, 2023

Streaming ingestion – An Amazon Kinesis Data Analytics for Apache Flink application backed by Apache Kafka topics in Amazon Managed Streaming for Apache Kafka (MSK) (Amazon MSK) calculates aggregated features from a transaction stream, and an AWS Lambda function updates the online feature store.

Engineering 84

Engineering Analytics APIs Enterprise 84

JustCall

DECEMBER 7, 2023

In 2011, Harvard Business Review carried out a study. And you keep all call statistics, recordings, and reports in JustCall Analytics, just like in the case of regular inbound or outbound calls. They looked into how 2,241 US companies handle their potential clients. But that’s not the end of it.

Sales 52

Sales Inbound sales Healthcare Marketing 52

SmartKarrot

JANUARY 18, 2022

The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more. The company helps marketing, engineering, product, UX, and analytics teams of different companies. Visual Website Optimiser (VWO). Capillary Technologies.

SaaS 11

SaaS Finance CRM Analytics 11

JivoChat

MARCH 5, 2023

Snapchat Main Characteristics Released in 2011, Snapchat caught people’s attention because of its concept where you could send images and short videos to your friends, which could be taken using the app itself, and would disappear within 24 hours. Another significant difference is the analytics tools that you will find available.

Analytics 75

Analytics Accountability Marketing Personalization 75

ProProfs Blog

JULY 30, 2021

There are many tools like Google Analytics and Visitor Analytics that give you a comprehensive analysis of your website traffic. Image Source: Visitor Analytics. That resulted in Netflix’s subscriber base increasing to a whopping 23 million by 2011. As compared to organic traffic generation, this is expensive.

Surveys 167

Surveys Marketing Analytics Feedback 167

PeopleMetrics

JANUARY 28, 2021

I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. Ripal, you joined right around 2011. Audrey: Yeah, the big thing with text analytics is being able to do it at scale. I joined in 2017, the same year Madeline joined, so about four years here.

Feedback 62

Feedback Surveys Customer Experience Analytics 62

Comm100

MARCH 27, 2023

For teams tracking resolution analytics, routing can improve First Contact Resolution (FSR). When the student first launches a chat, the chatbot simply asks a few questions to collect information from the student that can be used to route their query to the right department, team, or agent.

Education 64

Education Chatbots Wait times Surveys 64

Customer Guru

JANUARY 3, 2018

The next lap of the journey began in 2011 when Matrix Partners made its first investment with us. Since 2011, it has been a completely different journey, scaling the number of units across Chennai, Gurugram, Mumbai, Pune, Navi Mumbai, Chandigarh, and Delhi, whilst keeping the ground solid and improving consistently.

Customer centricity 95

Customer centricity Healthcare Management Feedback 95

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. Lindsey Havens is the Senior Marketing Manager for PhishLabs , with over 10 years of experience in Marketing, Communications, Public Relations, Lead Nurturing/Generation, and Analytics. Was there a “wow” factor on this call? AMZG_Wristbands.

Call Center 140

Call Center call center software outsourcing Coaching 140