2011 Analytics Employee engagement Service level 
Comm100
MARCH 27, 2023
By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. This in turn helps schools improve employee engagement and even reduce agent turnover. For teams tracking resolution analytics, routing can improve First Contact Resolution (FSR).
Customer Guru
JANUARY 3, 2018
With over 18 years of entrepreneurial experience, Mr. Rohit is actively involved in several core areas of Cloudnine including strategy, digital revolution, public relations, employee engagement, and development of new business models for the company. There comes the whole scope of cognitive analytics.
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