2011 Analytics Banking Multichannel 
Avaya
NOVEMBER 8, 2017
So, how will the bank branch be impacted? We have an idea of where bank branch digital transformation is headed…. In 2016, Ernst & Young introduced its Banking Relevance Index (BRI), designed to measure the importance of traditional banks to customers’ lives. But this hasn’t stopped demand for traditional banking.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. In 2011 Gartner predicted that. I’ve seen several big wins in the banking industry. Speech Analytics. Contact Center and CX Research and Reports. Global Contact Centre Benchmarking Report, Dimension Data 2017.
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