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What is a citizen developer – and how can they liberate your contact center?

Babelforce

MARCH 16, 2023

‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. With the right training, sales people, HR specialists, supply chain coordinators, and anyone you can think of can build their own software or processes. That demand has exceeded the supply…which is a problem that the citizen developer can solve.

Contact Center 52
Contact Center Call flow Abandon rate Call Center 52
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Inside Customer Success: Jobber

Amity

JANUARY 11, 2018

Founded in 2011, with offices in Edmonton and Toronto, Jobber Software has helped thousands of home service businesses be more successful. Then, we noticed that product coaching impacted our abandon rate greatly. The Sales team would do hour-long demos with our customers to get them up to speed.

Abandon rate 94
Abandon rate Coaching Feedback Metrics 94
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