What is a citizen developer – and how can they liberate your contact center?
Babelforce
MARCH 16, 2023
‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). In this article: What is a citizen developer?
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