CX Stories: Nest Customer Care — Definitely Not for the Birds
COPC
FEBRUARY 14, 2018
The company was formed in 2010 by a couple of former Apple engineers. Today, Nest is on the leading edge of home automation technology, specializing in wifi-connected devices like thermostats, smoke detectors and security cameras. So it came time to call Nest’s customer care. Do you know about Nest? Yes, a real person.
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