GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. It can be a major driver of customer churn—and it’s already creating an incredible economic deficit in the US.

SaaS 60

SaaS Feedback Surveys B2C 60

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

AWS Machine Learning

NOVEMBER 24, 2023

When customers create DSL objects from LLMs, the resulting DSL is either an exact replica or a derivative of an existing interface data and schema that forms the contract between the UI and the business logic in the backing service. A track record of success spanning multi-platform enterprise software and SaaS.

APIs 85

APIs Engineering SaaS Enterprise 85