NICE inContact

SEPTEMBER 11, 2018

The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

EPIC Connections

MARCH 27, 2018

In 2010, we marked another milestone with the move to our current office space. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010. Since then, our cloud technology engagements have grown significantly.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

NobelBiz

MAY 25, 2023

By the end, you’ll have a solid understanding of what it takes to find the perfect solution for your business needs. Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

Talkdesk

MAY 6, 2020

“Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010″ – Shep Hyken Forbes article, Customer Experience is the New Brand. Talkdesk CX Cloud’s AI-powered platform delivers enterprise scalability and security backed by a 100% uptime SLA. A unified customer experience.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80