2010 Best practices Customer Care Customer retention 
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Nice Reply.
ClearAction
FEBRUARY 7, 2016
Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Loyalty is Not Just for Customers article.
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. LinkedIn: Dennis Wakabayashi – VP CUSTOMER EXPERIENCE SOLUTIONS DELIVERY – RR Donnelley. Evan Shumeyko.
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