Remove 2010 Remove APIs Remove Contact center software Remove SaaS
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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file).

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SOC 2 Type II Compliant Live Chat Software: What You Need to Know

Comm100

With a SOC 2 Type II certified live chat software, you can sleep well at night knowing that your customer’s data is secure. The American Institute of Certified Public Accountants (AICPA) established the SOC 2 protocol in 2010. A SaaS company is considered a service organization too. It just provides software as a service (SaaS).