2010 APIs Contact center software Personalization 
NobelBiz
MAY 25, 2023
Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file).
Comm100
NOVEMBER 5, 2020
You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions. With a SOC 2 Type II certified live chat software, you can sleep well at night knowing that your customer’s data is secure. The surprising answer is no.
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