The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers
Xaqt
JUNE 1, 2020
The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. One optimized Cognitive IVR can automate the work for a near infinite number of live operators for a given call type. Which meant that someone from Kansas could call a U.S
52 
Let's personalize your content